Return Policy, Exchanges, & Shipping
Free Returns: At checkout, you have the option to add Free Returns for a small fee. Free Returns covers the cost of your return shipping label, so there are no additional label fees when you return or exchange an item. A few things to note:
- Free Returns cannot be cancelled or refunded after purchase and will not be included in refund amounts.
- Free Returns cannot be added to an order after it has been placed.
- If Free Returns was not selected at checkout, you are responsible for the cost of return shipping.
- Free Returns is available on orders shipped within the United States only.
Exchanges: Over Under Clothing accepts exchanges as long as the product is not custom, visibly worn or damaged. The exchange must be made within 30 days of purchase. To start an exchange, please visit our self-serve Returns Portal and follow the prompts to select your replacement item. If Free Returns was added to your order at checkout, your return shipping label is covered. If not, you will be responsible for the cost of return shipping. Any difference in price for an exchanged item of greater value will be collected through the portal.
Please ship all Returns & Exchanges to:
Over Under Clothing
Attn: Returns/Exchanges
4849 Dawin Road
Suite 1
Jacksonville, FL 32207
Returns: Over Under Clothing accepts returns for a refund (excluding shipping and processing charges) on purchases made directly through our company as long as the returned product is not customized, visibly worn, or damaged. Returns must be started within 30 days of purchase through our Returns Portal. If Free Returns was added to your order at checkout, your return shipping label is covered. If not, you will be responsible for the cost of return shipping. We are only able to issue a refund to the original form of payment. All sales of gift cards are final and are not eligible for return.
*All Custom Orders are Final - No Returns or Exchanges*
*All Items in "The Vault" Collection are Final Sale - no returns or exchanges, as noted on the collection page*
Damaged/Defective Items: Please carefully inspect your order upon delivery. If you receive damaged, defective, or incorrect merchandise, please start a return or exchange through our Returns Portal and select the reason that best fits your situation (for example, "Damaged Item Received" or "Incorrect Item Received"). Return shipping is covered on damaged, defective, or incorrect items regardless of whether Free Returns was added at checkout.
Shipping:
$8.00 flat rate shipping consists of USPS priority mail for all goods ordered anywhere in the 48 contiguous United States.*Typical Priority Mail is 3-5 business days to anywhere in the 48 contiguous United States. Please allow 6-8 business days for production prior to shipment on any CUSTOM order.
We fulfill orders Monday through Friday only, within 1-3 business days after the order is placed (excluding customized orders). While we do our best to fulfill orders as quickly as possible, this is a general guideline.
Once your order has shipped, you will receive an email with tracking information. Once your package departs our warehouse with the carrier, Over Under Clothing is not responsible for lost or stolen packages. Occasionally packages will be marked as "delivered" prior to their arrival. While this is quite rare, the package will typically deliver within 24 hours of this occurrence. If your package is lost/stolen or marked as delivered incorrectly, please contact the shipping carrier (UPS, USPS) for further assistance.